Frequently asked questions
The big questions.
Got questions? We’ve got answers.
Planning your wedding is certainly not an easy task - and that’s why it’s best to ask the experts. We’ve compiled a bit of info below to help you make that dream Taranaki wedding with the pristine decor a reality. Check out our most frequently asked questions, find out more about our product range - and if there’s anything else you’re still unsure about, flick us an email enquiry through the contact page.
When should I book my tableware hire?
As soon as you set the date – the sooner the better.
Is there a minimum spend for hire?
Our minimum spend is $200 during peak season December - March. During off peak season we have no minimum spend and love to cater to an intimate affair.
How long can I hire your tableware for?
Our hire price is for one day/night, however, we are very flexible when it comes to weekend events when you are needing your items set up and packed down on certain days. Let us know your requirements and we will do our best to accommodate.
Where are you based?
We are based in New Plymouth, Aotearoa New Zealand.
Can we see the items before we make an order?
Of course! We would love to show you our products and talk all about your event! Get in touch and we can set up a consultation at our space.
Can we pick up, or do you deliver the goods to us?
We deliver anywhere in the CBD for free. We also deliver within the Taranaki region for a fee depending on where you’re located. We also offer a full set up and pack down of hired items for $250 + travel.
We also do late-night pick-ups when available, cost on enquiry.
Does tableware hire require a deposit?
It sure does. This is to make sure that our goods are reserved just for you and your day. We require a 50% deposit to secure your booking with the balance paid two weeks before your event.
What’s your cancellation policy?
While we hope that this won’t happen to you or us, we will need to charge 100% of the booking if it is cancelled within 90 days of your event. You are welcome to make changes to your order by 25% of the total amount, 60 days out from your event. Deposits are non-refundable.
What happens if we damage something?
We will need to charge for any breakages or damages. These are charged after your event and are payable within 7 days following your invoice.
Do we need to clean the tableware before returning it?
Cleaning is our responsibility and we’ll take care of thoroughly cleaning and sanitising all the goods you hire once they’re returned. However, we do ask that you remove any food from the napkins and rinse the crockery and cutlery. The crockery and cutlery are all dishwasher safe, although the gold cutlery must not be left wet as this damages the gold. The champagne coupes need to be rinsed by hand.